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GENERAL TERMS AND CONDITIONS

NOL-SWEET LIMITED LIABILITY COMPANY


GENERAL TERMS AND CONDITIONS

These General Terms and Conditions (hereinafter: GTC) govern the rights and obligations arising from the legal relationship between the Buyer (hereinafter: Buyer) and NOL-Sweet Limited Liability Company (hereinafter: NOL-Sweet) regarding the electronic commercial sales activities and services provided by NOL-Sweet through the website https://nolsweet.hu, as well as the conditions for the conclusion of the contract, the liability rules, and the performance conditions. The parties agree that these GTC apply to all legal transactions conducted through the website https://nolsweet.hu, regardless of whether the performance is carried out from Hungary or abroad, by the Buyer or their representative.

The provisions of these GTC are always applicable to the legal relationship established online between NOL-Sweet and the Buyer.

I. GENERAL PROVISIONS:

I.1. NOL-SWEET DATA

  • Name: NOL-Sweet Limited Liability Company
  • Representative: Zentai György
  • Headquarters: 1026 Budapest, Törökvész lejtő 24.
  • Mailing address: 1026 Budapest, Törökvész lejtő 24.
  • Phone number: +36 70 572 2462
  • Email address: info@nolsweet.hu
  • Web: www.nolsweet.hu
  • Company registration number: 01-09-906197
  • Name of the registering court: Metropolitan Court of Budapest Company Registry
  • Tax number: 14491247-2-41

I.2. Hosting service provider headquarters:

  • Operator: Nol-Sweet Ltd.
  • Headquarters: 1026. Budapest Törökvész slope 24
  • Contact: orders@nolsweet.hu

I.3. The service of the web store operated by NOL-Sweet is available to all Customers upon completion of registration.

I.4. The language of the contract between NOL-Sweet and the Customer is Hungarian.

I.5. NOL-Sweet customer service office:

There is no possibility for personal customer service at the customer service address. The Customer can only contact customer service via the email address or phone number specified in these Terms and Conditions.

Phone customer service: The current opening hours, which can be found on the following page:

Monday-Friday: 8:30 AM - 5:30 PM

Saturday-Sunday: Closed

Phone: +36 70 572 2462

Website: www.nolsweet.hu

E-mail: info@nolsweet.hu

 

I.6. A Customer is a legal entity registered in Hungary or abroad with a registered office, who purchases, orders, receives, uses, or utilizes goods in the course of their economic activities, or is the recipient of commercial communication or offers related to the goods.

II. THE LEGAL RELATIONSHIP BETWEEN THE PARTIES, THE SCOPE AND VALIDITY OF THE TERMS AND CONDITIONS

II.1. The personal scope of these Terms and Conditions extends to NOL-Sweet, as well as to the legal relationships established with the Customer under the www.nolsweet.hu website operated by NOL-Sweet (hereinafter: Web Store). Furthermore, the scope of these Terms and Conditions extends to all commercial transactions in Hungary that are established between NOL-Sweet and the Customer under the conditions specified in this contract.

 

II.2. The current General Terms and Conditions are valid for an indefinite period, which is effective from September 1, 2025.

 

II.3. The Buyer enters into a contract with NOL-Sweet electronically, taking into account the provisions of the current General Terms and Conditions. The contract concluded through the NOL-Sweet website will not be registered, will not be accessible afterwards, and will be concluded exclusively in electronic form, written in Hungarian. The creation of the contract is confirmed by the electronically recorded order data. The resulting contract imposes a payment obligation on the Buyer.

III. REGISTRATION AND ORDERING

III.1. Registration

III.1.1. In the Webshop operated by NOL-Sweet, the Buyer can only place orders for products by registering, and can also send orders to NOL-Sweet. As part of the registration, the Buyer is required to provide the name, phone number, email address, as well as the billing and shipping information, including the registered office (shipping address) and tax number. As part of the registration, the Buyer is also required to provide the password associated with their profile. NOL-Sweet provides the Buyer with the opportunity to modify the data they provided after registration.

III.1.2. By finalizing the registration, the Buyer declares that they have read and accepted the terms of the current General Terms and Conditions and the Privacy Notice published on the Webshop page, and consents to the data processing outlined in the Privacy Statement.

IIII.1.3. NOL-Sweet reserves the right not to be liable for damages related to data provided incorrectly and/or inaccurately by the Buyer. NOL-Sweet is not responsible for any resulting damages if the Buyer forgets their password or if it becomes accessible to unauthorized persons for any reason not attributable to NOL-Sweet.

III.1.4. The Buyer is entitled to delete their registration at any time by sending a request to NOL-Sweet. in writing. NOL-Sweet undertakes to promptly ensure the deletion of the registration following the receipt of the request, whereby the Buyer’s user data will be deleted from the system operated by NOL-Sweet, except for those data related to documents associated with orders already placed by the Buyer – which are required to be retained by law.

III.2. Order

III.2.1. The conclusion of a sales contract for the products offered in the www.nolsweet.hu Webshop operated by NOL-Sweet is possible through an online interface, via an electronic order submitted in the manner specified in these Terms and Conditions.

III.2.2. During the visit to the Webshop, after obtaining information, the Buyer can add the product to their virtual cart by clicking on the + sign without creating any purchasing or payment obligation for the Buyer, as adding to the cart is not considered an offer.

III.2.3. NOL-Sweet ensures the Buyer that they can modify the custom specifications assigned to the selected product(s) (the quantity and quality characteristics of the product(s)) before finalizing the purchase later. After selecting the product(s), the Buyer can click on the image to see the information window, which aims to provide a comprehensive summary, clarity, and verifiability of the data related to the selected products and the order. The Buyer has the option – at their discretion – to return to the Web Store to inquire about purchasing other products or to complete the purchase of the products in the cart and continue with further actions aimed at purchasing the selected product(s) by clicking the order submission button. If the Buyer wishes to complete the purchase of the product(s), they must select the shipping and payment method for the product(s) purchased in the Web Store by clicking the checkout button.

III.2.4. During the order process, the Buyer is required to provide their data related to the purchase, as well as any billing information, and in the case of product delivery, to provide their shipping information. In connection with the order, the data that the Buyer is required to provide will be handled by NOL-Sweet based on legal authorization, in accordance with the relevant legal provisions, for the purpose of fulfilling the contract and ensuring the future verifiability of the contract terms.

III.2.5. If all necessary data required by NOL-Sweet has been provided, the Buyer can check their order by clicking on the order review link before finalizing the order. The Buyer can finalize the order by clicking on the confirmation link.

III.2.6. By placing an order for the product(s) at this point, the finalized order by the Customer will be sent through the NOL-Sweet Webshop online interface.

III.2.7. The Customer has the opportunity to correct data entry errors at any stage of the ordering of the product(s) and until the order is sent to NOL-Sweet during the ordering process, as well as by contacting NOL-Sweet after the order to provide the correct data. If the Customer initiates the correction of any data entry error only after the finalization of the order within a deadline that results in NOL-Sweet being unable to fulfill the Customer's finalized order within a reasonable time, NOL-Sweet is entitled to suspend the fulfillment of the Customer's order until the Customer provides the correct data to NOL-Sweet.

III.2.9. The Customer accepts and acknowledges that NOL-Sweet is not liable for any delays in performance or other issues, errors resulting from incorrect and/or inaccurate data provided by the Customer, or the provision of an email address that is not suitable for receiving emails.

IV. OFFER BINDINGNESS, CONFIRMATION AND THE CREATION OF THE SALES CONTRACT

IV.1. The arrival of the offer (order) sent by the Customer will be confirmed by NOL-Sweet without delay, via an automatic confirmation email, but no later than within 24 hours to the Customer, which confirmation email includes the data provided by NOL-Sweet during the purchase or registration (e.g., billing and shipping information), the order identifier, the order date, the list of items related to the ordered product, their quantity, the product price, shipping costs, and the total amount payable. The confirmation email defined in this section only provides information to the Buyer that the order placed through the Webshop has been received by NOL-Sweet.

IV.2. The confirmation email referred to in IV.1. is not considered an acceptance of the offer made by the Buyer by NOL-Sweet, as NOL-Sweet processes and verifies the quantity and quality of the Buyer's order based on the order sent by the Buyer.

IV.3. The Buyer is released from the binding offer if they do not receive the confirmation email regarding their sent order from NOL-Sweet without delay, but no later than 24 hours.

IV.4. In the event that the Buyer has already sent the order to NOL-Sweet and notices an error in the data contained in the confirmation email, they must notify NOL-Sweet within 1 (one) working day through the contact details provided in these Terms and Conditions to avoid fulfillment of unwanted orders.

IV.5. The contract between the Parties is only considered a concluded contract when the Buyer's order is sent to NOL-Sweet without any IT errors. The Parties agree that NOL-Sweet will inform the Buyer of the delivery conditions no later than 15 (fifteen) days from the receipt of the order.

IV.6. The order defined in IV.5. of these Terms and Conditions is considered a contract concluded electronically, which is governed by Act V of 2013 on the Civil Code, the Act on Electronic Commerce Services, and the Act CVIII of 2001 on certain issues related to services associated with the information society.

V. DELIVERY AND PAYMENT TERMS

V.1. NOL-Sweet delivers the product(s) ordered by the Customer requested to be delivered to the shipping address to the shipping address provided by the Customer using the services of a carrier, or ensures the personal pickup of the product(s) for the Customer. If the Customer requests the personal pickup of the product(s), NOL-Sweet will provide the pickup at the central warehouse located at 1151 Budapest, Székely Elek út 13-15.

V.2. The Parties confirm that the fee payable based on the value of the orders placed by the Customer includes the costs related to the delivery of the product(s) .The Parties confirm that NOL-Sweet is entitled to invoice the costs related to the delivery of the product(s) to the Customer.

V.3. NOL-Sweet reserves the right to change the delivery fee, which it is obliged to publish for the Customer on the Webshop's page. Changes to the delivery fee do not affect the purchase price of the products already ordered by the Customer. The Customer can find information about the current delivery charges and the delivery deadline on the Webshop.

V.4. The product ordered by the Customer through the Webshop will be fulfilled at the location specified in the order and in the order confirmation sent by NOL-Sweet via email.

V.5. The acceptance of the product from the carrier and the signing of the document confirming the receipt constitutes the quantitative acceptance of the product(s), which means that NOL-Sweet will not accept any subsequent quantity complaints. By signing the delivery note, the Customer acknowledges that the received package meets both externally and quantitatively the terms of their order.

V.6. If upon receipt the Buyer experiences damage related to the ordered product(s) (product or packaging), they are entitled to have a report taken by the carrier regarding the damages. NOL-Sweet undertakes to collect the product free of charge if the product is damaged at the time of receipt. After receipt, NOL-Sweet does not accept responsibility or liability for any physical damage that occurs to the product.

V.7. In the event that NOL-Sweet is unable to fulfill the ordered product(s) for the Buyer due to stock shortages or manufacturing capacity issues arising after the order, NOL-Sweet is obliged to inform the Buyer within a reasonable time so that the Buyer can exercise any right of withdrawal that may arise in connection with the order.

VI. PAYMENT

VI. 1. The Buyer is obliged to pay a fee to NOL-Sweet following the delivery or receipt of the orders fulfilled for them.

VI.2. The Buyer is obliged to pay the consideration for the order confirmed by NOL-Sweet by transferring it to the bank account number 12011375-01912926-00100009 of NOL-Sweet Raiffeisen Bank Zrt. within the payment deadline specified in the invoice issued by NOL-Sweet. The parties acknowledge that the date of issuance of the invoice may also be the date of the order sent by the Buyer and the date of fulfillment by NOL-Sweet.

VI.3. The parties acknowledge that the consideration for the product(s) is also subject to the rate of value-added tax in effect at the time of the order.

VI.4. The parties acknowledge that the parties fulfill their contractual obligations when NOL-Sweet has delivered the product(s) to the Buyer or the Buyer has personally received it, or if the Buyer has fulfilled their payment obligation – as a result of the crediting to NOL-Sweet's bank account by transfer.

VI.5. NOL-Sweet, in the case of fulfilling the payment obligation imposed on the Buyer, will issue a document in accordance with accounting rules to the Buyer following the order sent by the Buyer, which will be made available to the Buyer electronically or simultaneously with the delivery of the product.

VII. WARRANTY AND PRODUCT LIABILITY

VII.1. NOL-Sweet undertakes to remedy all warranty claims arising in respect of the product(s) it has supplied at its own expense, provided that the Buyer is obliged to report the warranty claim to NOL-Sweet by email within 30 (thirty) days of the emergence of the warranty claim.

VII.2. The parties acknowledge that a warranty claim may arise, among other things, particularly from damage resulting from the manufacturing of the product(s) and hidden defects, as well as if NOL-Sweet does not provide the necessary characteristics for the intended use of the product(s). The Buyer accepts that the normal quality deterioration of the product cannot fundamentally be a reason for submitting a warranty claim.

VII.3. NOL-Sweet undertakes to repair or replace the product(s) in case of defects. A product is defective if it does not meet the quality requirements specified at the time of market introduction.

VII.4. NOL-Sweet is only exempt from its product warranty obligations if it can prove that:

– the product was not manufactured or placed on the market in the course of its business activities, or

– the defect was not recognizable according to the state of science and technology at the time of market introduction, or

– the defect of the product arises from the application of laws or mandatory authority regulations.

NOL-Sweet needs to prove only one reason for exemption.

NOL-Sweet draws attention to the fact that the Buyer cannot enforce warranty and product warranty claims simultaneously, in parallel, due to the same error. However, in the case of successful enforcement of the product warranty claim, the Buyer may enforce their warranty claim against NOL-Sweet regarding the replaced product or the repaired part.

VIII. TRADEMARKS AND COPYRIGHT

VIII.1. According to Section 1 (1) of Act LXXVI of 1999 on Copyright (hereinafter: Copyright Act) and Section 1 (1) of Act XI of 1997 on the Protection of Trademarks and Geographical Indications (hereinafter: Trademark Act), the graphic solutions, trademarks, logos, and content information and materials appearing on the Webshop operated by NOL-Sweet are the exclusive property of NOL-Sweet and its contractual partners. These designations may not be used, copied, distributed, or published by the Buyer and other third parties for profit-making purposes in any way without the express and prior written approval of NOL-Sweet and its contractual partners. Any material from the Webshop and its database may only be reproduced, saved to physical or other data carriers, or printed with the written consent of the rights holder, and only with reference to the Webshop and source attribution.

VIII.2. In addition to the rights explicitly defined in the current GTC, the registration, the use of the Webshop, and no provision of the GTC grants the Customer any right to use or exploit any commercial name or trademark appearing on the Webshop interface. Beyond the display associated with the proper use of the Webshop, the necessary temporary reproduction, and the private copying, these intellectual creations may not be used or exploited in any other form without the prior written permission of NOL-Sweet.

VIII.3. By receiving any content from the website, the recipient acknowledges that they use the content against the reimbursement of a fee of 50,000 HUF + VAT/day, except for individuals or companies that have a separate agreement or written permission regarding this.

IX. ENFORCEMENT OPTIONS

IX.1 COMPLAINT HANDLING

IX.1.1. If the Customer wishes to submit customer complaints related to the product or the activities of NOL-Sweet, the Customer may write their observations and complaints to the contact details recorded in the current GTC of NOL-Sweet, which is also the place for complaint handling. NOL-Sweet requests the Customer to refer to the consultation held with customer service in their complaint, as well as the circumstances of the consultation's failure.

IX.1.2. NOL-Sweet will promptly examine the complaints submitted by the Customer and remedy them as necessary, provided that the nature of the complaint allows it. If the Customer disagrees with the handling of the complaint, or if immediate investigation of the complaint is not possible, NOL-Sweet will promptly take minutes regarding the complaint and its position on it, and will provide a copy of it to the Customer in a verifiable manner.

NOL-Sweet shall respond in writing to the complaint presented by the Customer within 30 days at the latest, and if it does not consider the complaint justified, it shall provide a written justification for this position.

IX.1.3.  NOL-Sweet is required to keep the minutes taken regarding the complaint and a copy of the response for five years, and to present them to the supervisory authorities as necessary.

IX.2. OTHER LEGAL REMEDIES

IX.2.1. If the customer dispute that may exist between NOL-Sweet and the Customer is not resolved during the complaint handling process, the following legal remedies are available to the Customer:

Court proceedings: The Customer is entitled to enforce the claim arising from the dispute in court in accordance with the relevant laws.

X. APPLICABLE LAWS

-       Law V of 2013 on the Civil Code

-       Law CVIII of 2001 on certain issues of electronic commerce services and services related to the information society

-       Law LXXVI of 1999 on copyright

-       Law XI of 1997 on the protection of trademarks and geographical indications

-       Law CXII of 2011 on the right to informational self-determination and freedom of information

-       On the unjustified territorial-based content restrictions and other forms of discrimination based on the Customer's citizenship, residence, or place of establishment within the internal market, as well as Regulation (EC) No 2006/2004 and (EU) 2017/2394, and the amendment of Directive 2009/22/EC by the European Parliament and the Council Regulation 2018/302

XI. FINAL PROVISIONS

XI.1. The Buyer acknowledges and accepts that NOL-Sweet treats the data obtained through the order confidentially, uses it solely for the fulfillment of purchases, and does not disclose it to any third party in any form. By providing personal data, the Buyer consents to NOL-Sweet handling it in the manner described above.

XI.2. NOL-Sweet is a legal entity registered in Hungary with a registered office, and the provisions of Hungarian law shall apply to these General Terms and Conditions, regardless of any potential legal conflicts.

XI.3. Any legal dispute related to these General Terms and Conditions, as well as to the product sales provided by NOL-Sweet – regardless of any potential legal conflicts – NOL-Sweet and the Buyer agree to the exclusive jurisdiction of the Budapest Central District Court.

XI.4. NOL-Sweet is entitled to unilaterally modify the terms of these General Terms and Conditions at any time. NOL-Sweet will inform the Buyer of the modifications through the Website by publishing the current General Terms and Conditions document.

Dated: Budapest, September 1, 2025.